Delivery

Delivery Charges:

Our delivery method is straightforward:

For replacement doors, orders over £1000.00 qualify for free delivery.

Orders for replacement doors under £1000.00 have a £30.00 delivery fee.

All orders for flat-packed kitchen units over £2500.00 on our website receive free delivery. Orders for kitchen units under £2500.00 will incur a £99 charge per order. Flat-packed kitchens are delivered by an external courier company, and this is a kerbside delivery only. No order is dispatched until confirmed with the customer, and a delivery date is agreed upon. It's essential to ensure someone is available to accept delivery on the agreed date, as a £100 re-delivery charge applies otherwise.

When ordering Rigid Carcasses, please make sure you have the space to store them.

Free Delivery is available to the UK Mainland, and any other areas may incur additional charges based on the shipping postcode. If you have questions or need further information, please don't hesitate to contact us, as we aim to accommodate your individual needs.

Delivery Timescales:

At Spoke Interior ltd , we are committed to providing exceptional products and ensuring timely deliveries. Most of our doors will reach you within 5 days, with the exception of some unique door types. For detailed delivery estimates, please refer to the information below or feel free to email info@spokedoor.com.

Our standard delivery timescales are as follows:

Doors:

Standard replacement doors: 2 - 7 working days

Made to measure doors: 12 - 18 working days

Painted doors: 25 - 30 working days

Units:

Carcasses Ridged built 15 - 25 working days

Acrylic kitchen units: 15 - 25 working days

Made to measure kitchens and painted: 25 - 30 working days

Flat Packed Deliveries:

For all online orders, we use an external courier company to make deliveries. Most orders will be delivered as kerbside pallet deliveries. Please ensure that at least one person is available to accept and unload the pallet, as the courier company will unload it to the curb side.

Once the pallet is at the curb side, it becomes the customer's responsibility to transport it into the property and dispose of the pallet. Before dispatching a pallet, we will confirm with you that someone will be available at the property to receive the delivery the following day. We will not dispatch any order without this confirmation.

If confirmation is provided, and there is nobody available to accept the delivery when the pallet arrives, a redelivery charge of £100 will apply. If you contact us after 10 am on the day of your delivery, we can provide a rough estimate of the delivery time.

We will always email you an estimated delivery date when you place a large kitchen order, and we are open to trying to accommodate a specific delivery day that suits you. Just mention your preference, in the comments when placing an order or drop us an email.

How to Return an Item:

You can return an item within 30 days of purchase as long as it is in its original unused condition and in a resalable state, unless there is a manufacturer defect or the item is made to measure or made to order. Items falling into the latter category are non-returnable and exempt from distance selling regulations. Please inspect all parcels for shipping damage or shortages upon arrival, and notify us within 48 hours with picture evidence if any issues are found.

You have a 7-day cooling-off period from the day you receive your goods. If the product is not made to order or made to measure and you decide to cancel the contract within this period, you will receive a refund minus the return charge of the goods and a restocking charge. However, we do not offer refunds on made-to-measure doors/ridged built units or those that have been drilled, including complete units. We do not offer refunds on any doors that have been hinge hole drilled. This service is a made to order service, that is exempt of long distance selling regulations.

If the goods have already been dispatched, and you simply change your mind, the return delivery costs will be your responsibility, and there will be a 25% restocking fee. In case of a fault, we will cover the return delivery costs.

Painted products, acrylic products, and made-to-measure doors are made-to-order items and are exempt from our returns policy.

The responsibility for the goods remains with the customer until they are received in good condition by our company. If the returned goods arrive damaged or are lost in transit, the customer is responsible for claiming from the courier or shipping company.

Refunds will be processed once the item is received and checked by our company.

If you are unsure whether your items are non-returnable, please contact our office by email, and one of our team members will be happy to clarify.

For full terms and conditions and additional information on returns, please refer to our conditions of use page.

Spoke Interior Ltd cannot assume responsibility for any previously scheduled tradespeople or companies. Occasionally, due to circumstances beyond our control, courier delays may occur. While such events are infrequent, they remain outside of our control.

It is always advisable to receive all goods and thoroughly inspect them for any defects or damages before scheduling any tradesperson or company.

Spoke Interior does not accept responsibility for any charges incurred for the refitting of goods.

It is essential to inspect all goods for any damage or shortages upon delivery, preferably in the presence of the delivery driver. If this isn't feasible, the inspection should be carried out within 24 hours from the time of delivery. In the event of any loss or damage, it is crucial to clearly note it on the delivery note, if available. We must be notified with photographic evidence via email within 1 working day of receiving the goods. Please note that Saturdays, Sundays, and Bank Holidays are not considered working days. Claims for loss or damage cannot be made after this timeframe.

Once the goods are signed for or accepted, the customer assumes responsibility for them, including any subsequent loss, damage, or destruction. The delivery note, if provided (please note that some couriers do not provide delivery notes), serves as a legal document and is the only acceptable proof of delivery without any loss or damage.

Returns

Goods should be thoroughly examined upon receipt to identify any defects, damage, or unsuitability. Please note that we cannot issue refunds if the goods have been installed prior to detecting any faults. Commencing any work with the goods will be regarded as an acceptance of their condition.

In the rare event that an item is found to be faulty, it is essential to notify us promptly, explaining the issue with the item. This notification should be made within 24 hours of receiving the goods to facilitate the return process. To expedite the procedure, you may send an email to info@spokedoors.com, including your order reference number, a description of the fault, and if possible, images showing the fault.

Refunds will only be provided for damaged goods when no replacement product is available. Please be aware that damage resulting from misuse, product alterations, or negligence is not covered by our returns policy, and refunds will not be granted.

It is imperative to inspect all goods for damage or any discrepancies in the presence of the delivery driver, if possible. If this isn't feasible, the inspection should occur within 24 hours from the time of delivery. Any loss or damage should be clearly documented on the delivery note if available. We must be informed with photographic evidence via email within 1 working day of receiving the goods. It's important to note that Saturdays, Sundays, and Bank Holidays are not considered working days. Claims for loss or damage will not be considered after this timeframe.

Once the goods are signed for or accepted, the responsibility for them is transferred to the customer, including any subsequent loss, damage, or destruction of the goods. The delivery note, if provided (please note that some couriers may not issue delivery notes), serves as a legal document and is the sole acceptable proof that the delivery was made without any loss or damage.